Returns Policy
We Accept Your Returns And Refund Within 90 Days, Which Means You Have 90 Days After Receiving Your Item To Request A Return Or Refund.
Note:
1.we supply return's shipping fee (No more than 30% of the product price） if it's our fault ! ( you need prepaid this fee, we will pay you after we receive your return's item)
Our Fault Include Follow:1 ). Product is not the right size.(Exclude you choosing wrong size)2 ). Product is damaged or defective.3 ). Product is not as described.4 ). Receive wrong or lesser item.5 ). Over estimated to arrive time.
2. you must Submit a returns request to us within 90 days after your receive package.
3. Items should be unworn, unwashed, undamaged, or unaltered to be eligible for returns/exchanges.
4. we only refund this price of wrong or lesser items.
5. if you would keep this order, we can give refund 10%-30% of wrong or issue items 's price.
6. if it's wrong for buyer's reason, we don't supply return shipping fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@pajamasbuy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@pajamasbuy.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note：be advised that due to shipping costs, we do not accept direct refusal of packages. In case of refusal, the package will be destroyed according to local regulations, and we will not be able to provide a refund. Thank you for your understanding and cooperation.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WHEN WILL I RECEIVE MY REFUND?
Normal you can receive it within 1-2 Weeks After we receive your returns Item.
Returns Shipping address and tracking
To return your product, please contact us get returns shipping address (It maybe at warehouse of United States or China ).
Please do not send your purchase back to the manufacturer.
CANCELLATION POLICY
Please kindly note that as long as your “customized order “ hasn't been shipped , we will only refund you total shipping cost (product cost can not been refund). if they are shipped, we are sorry that we won't accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)
B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers).
C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund you 70% of the total price.
D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation.
Contact Us:
E-mail : Sales@pajamasbuy.com
Tel : +86 20 2388 4700
Office Address:
Room 1003 Building 1 YiDunGongGuan No. 947 Qiaoxing Avenue,
Shiqiao Town, Panyu District,Guangzhou,Guangdong,China,511430
Working hours:
From Monday to Friday 9:00a.m.-9:00p.m (GMT+8)
You can also leave your message in the form below, we will reply as soon as we receive it.